01
Service Design
Workforce Transition
A Strategic Design Model for Internal Workforce Transitions
Designing an employee-first model for internal workforce transitions in UK retail banking
02
Youth Justice System
Foresight-led project
Reimagining Youth Rehabilitation
Envisioning how future rehabilitation systems could support young offenders beyond the limits of today’s structures
Jihyun Kim
I am a multidisciplinary designer, working across user research and delivery design to create services and products that are both human-centred and effective.